Privacy Policy for Carmen’s Colours
Effective Date: January 2023

At Carmen’s Colours, we respect your privacy and are committed to protecting the personal information you provide. This policy explains what data we collect, how we use it, and your rights regarding your personal information.

1. Information We Collect

We collect personal data through:

  • Contact Forms: We collect your name, email address, and WhatsApp phone number when you contact us via our website.
  • Booking System (Acuity Scheduling): When you book a session, we collect your name, contact details, and payment information via Stripe.

We do not use your data for marketing purposes unless explicitly requested by you.

2. How We Use Your Information

We use your personal information solely to:

  • Respond to your inquiries and manage communication via WhatsApp or email.
  • Facilitate the booking of your colour analysis / styling sessions via Acuity Scheduling.
  • Process payments securely through Stripe.

3. Data Sharing

Your personal data will not be sold, rented, or shared with third parties except as required by our service providers:

  • Acuity Scheduling: For managing your session bookings.
  • Stripe: For processing payments securely.

These third-party platforms have their own privacy policies governing their use of your data.

4. Data Retention

  • Contact Information: Data provided via the contact form is retained as long as necessary for communication purposes.
  • Booking Information: We retain booking and payment data in Acuity Scheduling and Stripe according to legal and business requirements. We erase booking information from Acuity every 6 months, but Stripe retains payment data as required by tax and accounting regulations.

5. Data Security

We implement reasonable security measures to protect your data against unauthorized access or misuse. Payment information is securely processed through Stripe’s payment gateway.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Request that we limit the use of your data.
  • Withdraw your consent for the use of your data at any time, where applicable.

To exercise any of these rights, please contact us at welcome@carmenscolours.com.

7. Cookies

Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.

8. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page.

Contact Us
If you have any questions about this privacy policy or how your personal data is handled, please contact us at:
Email: welcome@carmenscolours.com
Website: www.carmenscolours.com